Examinations Coordinator in Calgary

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. Alberta Transportation and Economic Corridors (TEC) serve as a North American leader in transportation systems, contributing to Alberta’s prosperity through safe, innovative, and sustainable infrastructure. TEC offers a rewarding environment with growth opportunities, work-life balance, and the chance to make an impact on Alberta’s transportation network.

As an Examinations Coordinator, you will ensure that over 1,000 testing appointments are scheduled and managed monthly. You will provide direct support to driver training schools, 57 driver examiners, and Albertans.

• Commercial Road Test Scheduling.
• Management of the Road Test Scheduler Systems (Repository, Scheduler, DKTS, Road Upload Skills Test, etc.).
• Management of Driver Examinations Shared Email Boxes.
• Providing responsive telephone support to Albertans and stakeholders through the CXone phone system.
• Maintenance of new and existing vendor contracts and track site agreements.
• Issuing and setting up road test tablets, including activating SIM cards and data services, and maintaining accurate inventory and assignment records.
• Management of road-testing related invoices, i.e., commercial vendor invoices, road test track invoices, etc.
• Support the branch in achieving the mandate and goals of the unit and section.

In this role, you will have daily interactions with driver examiners, management, driver training schools, post-secondary institutions, bus companies, school districts, and Albertans. You will work with each commercial (class 1, 2, and 3) driver training schools and commercial driver examiners to identify road test requirements and ensure that tests are scheduled accordingly. Driver training schools regularly request changes and/or cancellations based on their students' progress in training. This position also involves some interaction with other Alberta Transportation and Economic Corridors branches or program areas, particularly when participating in working sessions or project teams to provide input, ensure alignment and coordination between program areas, and act as a subject matter expert.

The competencies required to succeed in this role are:

• Creative Problem Solving – The Examinations Coordinator responds to varied daily challenges by assessing scheduling needs and using available resources to develop effective solutions.
• Agility - The Examinations Coordinator works effectively in a continuously changing environment and shifts between competing priorities throughout the day.
• Build Collaborative Environments - The Examinations Coordinator builds and maintains effective working relationships with internal colleagues and with external stakeholders.
• Drive for Results - The Examinations Coordinator meets time commitments for creating new schedules and obtains workforce availability in a timely manner.
• Attention to Detail - The Examinations Coordinator carefully reviews schedules, system entries, tablet assignments, invoices, and related records to ensure information is accurate, complete, and properly tracked.

Qualifications Required:

• One-year certificate in a related field (such as Business Administration, Public Administration, etc.) plus two years related experience.
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), with particular emphasis on Outlook.
• Previous experience coordinating and managing schedules in a high-volume environment.
• Demonstrated proficiency using computerized scheduling and information management systems.
• Strong keyboard skills.
• Strong attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Client-focused with exceptional interpersonal abilities.
• Excellent oral and written communication skills.

Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Assets:

• Working knowledge of the driver examination and driver training industries, including road test processes and scheduling.
• Experience working as a registry agent, particularly scheduling passenger road tests.
• Experience with stakeholder engagement.
• Familiarity with government processes and program management.
• Proven experience in gathering and analyzing information from diverse sources to prepare comprehensive reports with actionable recommendations.
• Experience utilizing road test software.
• Strong analytical skills, effective communication, and time management capabilities.

Term of Employment: Permanent, Full-time position. Hours of Work: 7.25 hours daily / 36.25 weekly - Monday to Friday.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.