At a Glance
- Tasks: Lead the shift to Conversational Commerce and optimize AI workflows for e-commerce brands.
- Company: Join Gorgias, a leader in AI-driven customer support solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and driving e-commerce success.
- Why this job: Make a real impact by enhancing client experiences with innovative AI tools.
- Qualifications: 5+ years in Customer Success or Account Management, SaaS experience preferred.
The predicted salary is between 94500 - 115500 $ per year.
Lead the shift to Conversational Commerce as an Enterprise AI Solutions Manager at Gorgias.
Manage client relationships and optimize AI workflows for e-commerce brands in this strategic role.
In this position, you will oversee a portfolio of around 65 e-commerce clients, guiding them through the adoption of Gorgias features and AI capabilities.
Your expertise in account management and understanding of customer operations will enhance their experience, driving efficiency and long-term success.
Collaborate cross-functionally to ensure customers derive maximum value from our AI-driven platform.
Key
Responsibilities
- Manage relationships and check-ins with key stakeholders
- Analyze support workflows and recommend AI enhancements
- Monitor account health and prevent churn proactively
- Drive feature adoption and implement automation solutions
- Collaborate with sales and product teams to improve outcomes
Requirements
- 5+ years in Customer Success or Account Management
- Experience in a Saa S environment managing multiple clients
- Strong communication and structured conversation skills
- Experience with e-commerce brands is a plus
- Motivated to leverage AI tools for better client experiences
Elevate customer interactions and drive e-commerce success through innovative AI solutions at Gorgias. #J-18808-Ljbffr
Gorgias Enterprise AI Solutions Manager in Toronto employer: Gorgias
At Gorgias, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Remote Customer Implementation & AI Adoption Lead, you will enjoy flexible working arrangements, comprehensive professional development opportunities, and the chance to make a significant impact in the fast-paced world of e-commerce. Join us in a collaborative environment where innovation is celebrated, and your contributions directly influence our customers' success.
