Deliver efficient customer care for Gordon Food Service through phone, email, SMS, and chat while supporting order processing and deliveries.
As a Customer Care Generalist, you will assist customers with daily inquiries and promote E-Commerce technologies. The work includes order entry, issue resolution, delivery coordination, invoice questions, and customer credits. You will also support District Sales Representatives and maintain process knowledge across divisions and distribution centers.
Key Responsibilities:
- Provide friendly customer service across phone, email, SMS, and chat
- Process orders and support delivery inquiries
- Arrange exception deliveries with transportation and delivery partners
- Determine and process appropriate customer credits
- Assist with invoice and credit memo inquiries
Requirements:
- High School Diploma or equivalent plus one year experience
- Inside sales or customer service experience
- Excellent communication, interpersonal, and customer service skills
- Strong attention to detail, organization, and time management
- Ability to perform 10-key data entry
Use customer service, order processing, delivery support, and E-Commerce skills to help Gordon Food Service customers effectively.
Customer Care Generalist Order Support employer: Gordon Food Service
Gordon Food Service is a family-owned company with a rich 128-year history, offering a supportive and inclusive work culture that prioritizes employee growth and development. As a Service Technician based in Regina, you'll enjoy competitive wages, comprehensive benefits, and the unique advantage of a take-home company van, all while contributing to meaningful customer relationships and service excellence in the food service industry.
