Gordian, a leader in Building Intelligence solutions, is seeking a Canada-based support specialist to assist internal and external users of Gordian's in-house systems. You will answer product and billing questions, guide users through troubleshooting, and ensure timely, high-quality service aligned with SLA.
You will log issues in our ticketing system, work with billing and orders, and help identify improvement opportunities while delivering a positive customer experience and efficient problem
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Multichannel Customer Support Specialist employer: Gordian
Gordian is an exceptional employer that fosters a dynamic and inclusive work culture, providing employees with ample opportunities for growth and development within the facilities assessment field. With a strong commitment to employee well-being, Gordian offers a comprehensive benefits package, including medical, dental, and retirement plans, while also encouraging collaboration and innovation among its diverse team. Located in Canada, this role allows you to engage in meaningful work across various sectors, enhancing your professional journey through hands-on experience and travel opportunities.
