Lead residential services at Good Shepherd's Martha House through mentorship, crisis intervention, and culturally safe client support. Work Saturday and Sunday afternoon and overnight rotations.
The Residential Shift Supervisor supports Case Managers, Housing Case Managers, and Child and Youth Facilitators with shift coordination and care plans. This role provides leadership to frontline staff while delivering direct client service. Good Shepherd's framework includes trauma-informed, feminist, client-directed, anti-oppression, and anti-racism practices.
Key Responsibilities:
- Onboard, orient, and train new residential services staff
- Provide frontline leadership, debriefing, and crisis intervention
- Coordinate care plans and support consistent service provision
- Maintain client, program, and service statistics records
- Identify trends, gaps, and emerging participant issues
Requirements:
- Post-secondary social services education or equivalent
- Two years of related work experience required
- Residential experience required; family experience preferred
- Gender-based violence services knowledge and experience required
- Computer literacy and strong organizational skills mandatory
Bring residential supervision, trauma-informed practice, and direct client service skills to Good Shepherd's Martha House team.
Residential Shift Supervisor Martha House in Hamilton employer: Good Shepherd Centres
Good Shepherd Non-Profit Homes is an exceptional employer that prioritizes community well-being and employee growth in the heart of Toronto. With a strong commitment to fostering a supportive work culture, employees are encouraged to develop their skills while making a meaningful impact on the lives of clients. The organization offers unique benefits such as flexible working arrangements and opportunities for professional development, making it an ideal place for those passionate about enhancing community living.
