Client Account Manager in Burnaby

Location: Burnaby, BC (relocating to Port Moody, BC)

Target Total Compensation: 80,000–120,000 annually, with $150,000+ earning potential for top performers.

We're looking for an experienced recruitment or staffing professional who knows how to build strong client relationships, deliver exceptional service and grow accounts. This is an opportunity to take ownership of an established portfolio of clients within one of Canada's fastest-growing companies. You'll have an experienced recruitment and consulting team behind you, multiple talent solutions to offer clients and the opportunity to work directly with our VP of Client Services and CEO.

About Talent Harbour Group & Goldbeck Recruiting:

• Talent Harbour Group was named to The Globe and Mail's 2026 Canada's Top Growing Companies list.
• Our recruitment division, Goldbeck Recruiting, has been recognized by Forbes as one of Canada's top executive recruiting firms for two consecutive years.

We help organizations attract, develop and retain great people through:

• Executive Search & Professional Recruitment
• Leadership Development & Executive Coaching
• Fractional HR & HR Consulting

We're entrepreneurial, move quickly and believe exceptional client service is the foundation of long-term growth. As we continue expanding our recruitment and talent management businesses across Canada, we're building a team of ambitious professionals who want to make a meaningful impact.

The Opportunity:

As our Client Account Manager, you'll own and develop an established portfolio of client relationships while helping grow our recruitment and broader talent management business. You'll work directly with business owners, CEOs, senior executives, HR leaders and hiring managers to understand their organizations, business challenges and evolving talent needs.

Some clients may need help recruiting an executive or building out a team. Others may need leadership development, executive coaching, career transition support or fractional HR services. Your role is to understand those needs, recommend the right solutions and ensure our recruitment and consulting teams deliver an exceptional client experience.

What You'll Be Responsible For:

• Own and Grow Client Relationships: Manage and develop an established portfolio of client accounts. Build trusted relationships with business owners, executives, HR leaders and hiring managers. Take time to understand each client's business, organizational challenges and future plans. Maintain regular, proactive communication with clients. Identify opportunities to expand recruitment assignments and other services within existing accounts. Develop relationships with additional departments, locations and decision-makers. Reconnect with previous clients and help reactivate dormant accounts. Contribute to developing new client relationships and business opportunities.
• Understand Client Needs and Recommend Solutions: Meet with clients to understand their recruitment, leadership and broader HR needs. Identify opportunities for executive search, professional recruitment and specialized hiring. Recognize when clients could benefit from leadership development, executive coaching, career transition or fractional HR support. Connect clients with the appropriate recruiters, consultants and specialists. Work with internal teams to develop solutions that address client challenges. Position Talent Harbour and Goldbeck as trusted long-term talent partners.
• Ensure Exceptional Client Service and Delivery: Serve as a key relationship owner and point of contact for assigned clients. Work closely with our recruitment and consulting teams to ensure client expectations are clearly understood. Stay informed on the progress of active recruitment searches and consulting engagements. Ensure clients receive timely updates, responsive communication and consistent follow-through. Proactively address concerns, resolve issues and elevate challenges when necessary. Hold internal teams accountable for commitments while supporting them in delivering excellent results. Take ownership of the overall client experience and ensure nothing falls through the cracks.

Who We're Looking For:

Ideally, you're an experienced recruitment or staffing professional who enjoys working directly with clients and helping businesses solve their hiring and talent challenges. You may currently be an:

• Account Manager or Senior Account Manager
• Recruitment Consultant or Senior Recruitment Consultant
• Client Relationship Manager
• Client Success Manager
• Client Services Manager
• Business Development Manager within recruitment or staffing

We're looking for someone who:

• Has a minimum of 3 years of relevant experience in recruitment, staffing, account management or professional services.
• Has experience managing and growing business-to-business client relationships.
• Understands recruitment processes, hiring challenges and the importance of excellent service delivery.
• Can confidently engage with business owners, senior executives and HR leaders.
• Has a demonstrated ability to retain clients, identify opportunities and expand accounts.
• Takes ownership, follows through and holds themselves accountable for results.
• Is proactive, organized and exceptionally responsive.
• Has strong communication, relationship-building and problem-solving skills.
• Is commercially minded and comfortable discussing business opportunities.
• Has experience using CRM systems to manage client relationships and opportunities.
• Enjoys working in an entrepreneurial, fast-paced environment.
• Has the ambition to grow professionally and potentially take on leadership responsibilities.

Experience in recruitment or staffing is strongly preferred. We will also consider outstanding candidates with relevant account management experience in HR consulting or related professional services.

Why Join Talent Harbour & Goldbeck?

• An Established Book of Business: You'll inherit an existing portfolio of clients and build on relationships developed over many years.
• More Solutions to Offer Your Clients: Unlike traditional recruitment firms, we offer a full suite of talent solutions.
• An Experienced Team Behind You: You'll work alongside dedicated recruitment professionals, consultants and coaches who bring specialized expertise to client engagements.
• Work Directly With Senior Leadership: This is a key role within our organization.
• Uncapped Earning Potential: We offer a competitive base salary with performance-based commissions tied to results and account growth.

Work Location: This is a full-time, in-office position, 5 days per week, Monday to Friday. Our office is currently located in Burnaby, BC, and we are planning to relocate to Port Moody, BC. Candidates must be comfortable working in-office at both locations. This is not a hybrid or remote position.