Senior Manager, Underwriting in Mississauga

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

The Senior Manager, Underwriting Operations is responsible for leading the day-to-day operations of the Central Loan Approval Office (CLAO) Unsecured Loan Processing team. This role combines strong people leadership, operational management, underwriting expertise, performance management, change leadership, and process improvement.

What will you be doing?

• Lead and oversee day-to-day unsecured loan processing operations, ensuring loan applications are reviewed, adjudicated, and processed accurately, efficiently, consistently, and within established service levels and operational expectations.
• Establish clear performance expectations, operating routines, and accountability measures that drive productivity, quality, service levels, responsiveness, risk management, and operational excellence.
• Own and monitor key operational KPIs, including service levels, queue management, turnaround times, productivity, quality, volumes and staffing effectiveness.
• Provide leadership and direction during periods of heightened demand, ensuring priorities are effectively managed and resources are aligned to business needs.
• Lead workforce planning, staffing, scheduling, and capacity management activities to balance workload demands, employee experience, service delivery, and operational performance.
• Analyze operational data, workflow performance, and underwriting trends to identify root causes, performance gaps, risks, and opportunities to improve processing efficiency and decision quality.
• Partner with the Director, Underwriting and cross-functional stakeholders to identify and implement enhancements to underwriting guidelines, policies, procedures, and operational controls.
• Collaborate with Retail Operations, Regional Managers, Indirect Lending partners, Risk, Compliance, Analytics, Technology, and other business teams to address operational challenges and improve customer experiences.
• Act as an operational advocate by identifying recurring friction points, frontline challenges, and feedback and ensuring insights are translated into meaningful process, workflow, and experience improvements.
• Lead and deliver complex initiatives from concept through implementation, ensuring strong planning, execution, stakeholder alignment, communication, and measurable business outcomes.
• Ensure new policies, procedures, initiatives, technologies, and operational changes are effectively implemented with clear communication, readiness planning, performance monitoring, and accountability.
• Generate and leverage operational reporting that provides visibility into team performance, productivity, quality, efficiency, and overall business results while supporting continuous improvement efforts.
• Ensure appropriate operational controls, risk management practices, policies, and governance requirements are consistently followed to protect customers and the business.
• Build, lead, and develop a high-performing management team, creating a culture of accountability, collaboration, engagement, coaching, continuous learning, and performance excellence.
• Champion operational excellence by identifying opportunities to improve performance, streamline workflows, eliminate inefficiencies, and build a scalable and effective loan processing organization.

What experience do you have?

• 5–10 years of experience in financial services, lending operations, credit adjudication, underwriting, or a related operational environment.
• Proven operational leader with experience leading people leaders, developing talent, creating accountability, and building engaged, high-performing teams.
• Strong knowledge of unsecured lending, underwriting processes, credit policies, operational controls, and risk management.
• Strategic and detail-oriented, with the ability to balance longer-term priorities with day-to-day execution in a fast-paced, high-volume environment.
• Experience managing service levels, workflows, productivity, quality, and overall operational performance, with a focus on disciplined execution and continuous improvement.
• Strong analytical and problem-solving skills, with the ability to use data, trends, KPIs, and operational insights to identify root causes and drive sustainable improvements.
• Demonstrated ability to lead through change, manage competing priorities, and bring structure and clarity to complex operational environments.
• Strong collaborator and communicator who can build relationships and influence stakeholders across functions and at senior levels.
• Experience leading cross-functional projects, process improvements, operational transformations, automation, or digital transformation initiatives.
• Contact centre or centralized operations leadership experience is preferred.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Why should you work for goeasy?

• Financial Benefits: RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• Maternity & Parental leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Diversity, Inclusion, and Equal Opportunity Employment: At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.