At a Glance
- Tasks: Lead the transformation of customer experience and drive operational excellence at goeasy.
- Company: Join goeasy, a leader in customer-centric financial services.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on enhancing customer journeys.
- Why this job: Shape the future of customer interactions using technology and innovation.
- Qualifications: 15+ years in operations or customer service with strong leadership skills.
The predicted salary is between 148500 - 181500 $ per year.
Shape the future of customer experience as the Vice President at goeasy.
Drive operational excellence, leverage technology, and ensure a customer-obsessed approach in a hybrid work model.
Reporting directly to the Chief Operations Officer, you will lead the transformation agenda for customer operations.
Your focus will include defining strategies for complaints management, utilizing technology and AI to enhance customer interactions.
You will partner with various teams to build a high-performing culture that improves service outcomes and efficiency, creating a seamless customer journey.
Key
Responsibilities
- Define the strategy for customer experience and operational excellence
- Manage complex customer escalations with accountability and transparency
- Analyze customer pain points and share insights with teams
- Build a tech-enabled complaints management capability
- Establish KPIs and governance for operational performance
Requirements
- 15+ years in operations, customer service, or financial services
- Strong acumen in optimizing customer operations and managing risks
- Proven record of developing leaders and high-performance teams
- Expertise in process management and continuous improvement
- Excellent stakeholder management and communication skills
Lead the charge in operational enhancement and champion a customer-centric approach at goeasy. #J-18808-Ljbffr
Vice President of Customer Experience in Mississauga employer: goeasy Ltd
At goeasy, we pride ourselves on being a top employer in Canada, offering a vibrant work culture that prioritizes employee growth and well-being. With flexible work arrangements from our Mississauga office, competitive financial benefits, and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions are valued and you can make a meaningful impact on the lives of everyday Canadians.
