goeasy is hiring a Senior Manager, Customer Service Operations to lead the day-to-day front-line service team across Canada. You will drive performance, manage escalations, and champion customer outcomes while shaping operations with data and frontline insights.
You will oversee KPI performance, workforce management, and cross-functional collaboration to ensure scalable, high-quality service aligned with business priorities, including a strong emphasis on coaching and leadership development.
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Customer Service Operations Leader in Mississauga employer: goeasy Ltd
At goeasy, we pride ourselves on being a top employer in Canada, offering a vibrant work culture that prioritizes employee growth and well-being. With flexible work arrangements from our Mississauga office, competitive financial benefits, and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions are valued and you can make a meaningful impact on the lives of everyday Canadians.
