Support GM Financial customers and dealers in English and French through multi-channel service, account resolution, and clear communication. This hybrid position includes three office days weekly.
As a Customer Experience Advocate, you will deliver first-contact resolution while supporting customer satisfaction and retention. The work covers dealer phone support, end-of-term inquiries, customer and dealer resolution, and deficiency follow-up. You will use established policies, financial service systems, and Microsoft Office.
Key Responsibilities:
- Resolve customer and dealer inquiries through multi-channel requests
- Receive outbound calls and schedule account follow-up
- Explain lease-end options, obligations, policies, and procedures
- Coordinate dealer, customer, and interdepartmental communications
- Promote GM Financial, GM, and third-party products
Requirements:
- Fluency in English and French
- Zero to two years of customer service experience
- Secondary school required; bachelor's degree preferred
- Knowledge of credit, debit, and financial service systems
- Accurate data entry and strong organizational skills
Apply bilingual communication, customer service, and account resolution skills while supporting loyalty at GM Financial.
Bilingual Customer Service Advocate in Toronto employer: GM Financial
At GM Financial, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Strategic Sales Leader, you will benefit from comprehensive professional development opportunities, competitive compensation, and the chance to make a significant impact in the automotive industry. Our hybrid work environment promotes flexibility while allowing you to engage meaningfully with dealers across Canada, ensuring your contributions are recognized and valued.
