Drive customer adoption and retention as a Customer Success Manager at Global Relay, guiding SMB and Mid-Market accounts through SaaS value realization. You will serve as the primary contact and trusted advisor for a customer portfolio. The role connects customer objectives with Global Relay solutions, while supporting renewals, expansion, and satisfaction. Success requires cross-functional collaboration, data analysis, and executive communication across regulated industries. Key Responsibilities:
Build trusted relationships with operational and executive customer stakeholders Own renewal strategy, retention, upsell, cross-sell, and multi-year commitments Identify expansion opportunities through usage trends and business objectives Coordinate escalations with Support, Product, and Client Services Conduct data-driven Executive Business Reviews and maintain Salesforce records Requirements:
Three or more years in Customer Success, Account Management, or Client Services Experience managing complex portfolios of mid-sized accounts Ability to influence clearly across executive and organizational levels Customer data analysis, project management, communication, and presentation skills Salesforce or similar CRM experience and a required Bachelor's degree Use customer advocacy, strategic account planning, and SaaS expertise to strengthen adoption, renewals, and growth at Global Relay.
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SaaS Customer Success Manager in Vancouver employer: Global Relay
Global Relay is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Director of Security Operations & Incident Response. With a strong focus on employee growth and development, you will have the opportunity to lead a high-performing team while aligning security strategies with business objectives in a dynamic environment. Located in a vibrant city, Global Relay offers competitive benefits and a commitment to work-life balance, ensuring that you can thrive both personally and professionally.
