Global Relay seeks an L1 Technical Support Specialist with troubleshooting and customer communication skills for its fully in-office 24x7 Frontline team.
This entry-level position supports Global Relay's Small and Medium Business team. You will provide first-level assistance, manage requests, and triage cases. The work requires clear communication, detailed documentation, and basic technical problem-solving.
Key Responsibilities:
- Provide first-level technical support for Global Relay services
- Assist customers with basic technical issues and queries
- Create detailed escalation tickets for Intermediate Specialists
- Perform user management and self-service requests
- Manage queues and triage cases appropriately
Requirements:
- One to two years in customer-facing technical support
- Strong desire to develop troubleshooting skills
- Ability to manage multiple structured priorities
- Excellent attention to detail and policy adherence
- Strong written and verbal English communication
Apply your customer support, troubleshooting, and escalation skills as an L1 Technical Support Specialist at Global Relay.
L1 Technical Support Specialist in Vancouver employer: Global Relay
Global Relay is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Director of Security Operations & Incident Response. With a strong focus on employee growth and development, you will have the opportunity to lead a high-performing team while aligning security strategies with business objectives in a dynamic environment. Located in a vibrant city, Global Relay offers competitive benefits and a commitment to work-life balance, ensuring that you can thrive both personally and professionally.
