Customer data services at Global Relay combine technical troubleshooting, CRM accuracy, and client communication in a detail-focused specialist role. Weekend scheduling may apply.
As a Data Services Specialist, you will lead and support customer-facing projects, requests, and daily data management. You will handle inquiries, troubleshoot service issues, and present solutions using Global Relay policies, procedures, and technologies. The role also involves reporting, records maintenance, and request tracking.
Key Responsibilities:
- Handle customer calls, inquiries, needs, and service troubleshooting
- Enter CRM data and maintain accurate customer records
- Track and process customer requests and reporting
- Validate processing reports and manifests
- Research and document technical information as needed
Requirements:
- Post-secondary diploma, certificate, or relevant work experience
- Technical troubleshooting skills and computer proficiency
- Microsoft Office proficiency, including Word and Excel
- Excellent English communication and interpersonal skills
- Strong attention to detail, organization, and judgment
Bring CRM data management, technical problem-solving, and customer service skills to Global Relay's Data Services team.
Customer Data Services Specialist in Vancouver employer: Global Relay
Global Relay is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Director of Security Operations & Incident Response. With a strong focus on employee growth and development, you will have the opportunity to lead a high-performing team while aligning security strategies with business objectives in a dynamic environment. Located in a vibrant city, Global Relay offers competitive benefits and a commitment to work-life balance, ensuring that you can thrive both personally and professionally.
