Leads a 24/7 technical support team of 6-12 experts in a SaaS environment, focusing on client satisfaction, escalations, and continuous improvement. Requires 10 years of SaaS support and 5 years of leadership experience.
Manager, Technical Support - C$100,000 - C$130,000 A Year in Richmond employer: Global Relay
Global Relay is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Director of Security Operations & Incident Response. With a strong focus on employee growth and development, you will have the opportunity to lead a high-performing team while aligning security strategies with business objectives in a dynamic environment. Located in a vibrant city, Global Relay offers competitive benefits and a commitment to work-life balance, ensuring that you can thrive both personally and professionally.
