At a Glance
- Tasks: Assist customers globally during travel-related emergencies and provide top-notch service.
- Company: Join a friendly, multilingual team at Global Excel.
- Benefits: Competitive pay, bonuses, RRSP match, and wellness programs.
- Other info: Enjoy work/life balance and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 22.42 - 22.42 $ per hour.
Job Description
Customer Service Representative - Assistance Services $22.42/h
Are you a people person with a knack for providing excellent customer service?
Are you interested in working in a multilingual and friendly environment that encourages personal and professional development?
We would love to meet you!
As a Customer Service Representative, you'll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.
What does your typical day look like?
- Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
- Open the initial claim and refer the person to the most suitable healthcare providers;
- Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
- Record the interactions and transactions in the claims system and ensure a superior level of customer service.
What skills and experience are we looking for?
- College diploma or equivalent
- Experience in customer service, telecommunications and/or claims assistance
- Excellent communications skills in English
- Customer service oriented
- Ability to work with people in a fast-paced, team environment
- Good communication skills and highly professional
- Good computer skills (Microsoft Office, internet etc.)
- We offer you
- Global Excel offers more than aposition;
- We offer a competitive compensation package that includes a base salary, performancebonusand anextensive benefitspackage;
- A professional future with opportunities for development, growth, andadvancement;
- RRSP Matchprogram;
- Financialassistanceto employees who wish to continue theireducation;
- Work/life balance, healthand wellness initiatives including an excellent EAPprogram;
- Employee engagement programs that focus on fitness, food, and fun.
Customer Service Representative in Windsor employer: Global-Excel-Management
Global Excel is an exceptional employer that prioritizes employee well-being and professional growth, offering a competitive salary, comprehensive benefits, and a supportive work culture. Located in Windsor, Ontario, employees enjoy a vibrant community with access to on-site fitness facilities and initiatives that promote work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in the healthcare sector.
