At a Glance
- Tasks: Oversee provider performance and enhance operations for Air Ambulance and Medical Escort partners.
- Company: Join a leading healthcare organization focused on emergency travel medical claims management.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on improving service quality and provider accountability.
- Why this job: Make a real difference in emergency healthcare while developing your leadership skills.
- Qualifications: Five years of experience in partner management or healthcare operations required.
The predicted salary is between 61650 - 75350 $ per year.
Build provider oversight through performance monitoring, audit practices, and relationship management for Air Ambulance and Medical Escort partners. Coordinate priorities supporting Case Management operations and service quality. Reporting to the Vice-President, Case Management, this Manager leads initiatives affecting emergency travel medical claims management. The mandate combines partner management, operational improvement, project coordination, and financial stewardship. It strengthens visibility into provider performance, costs, invoice accuracy, documentation, and issue resolution.
Key Responsibilities:
- Develop structured management frameworks for Air Ambulance and Medical Escort providers
- Define and report KPIs covering responsiveness, quality, costs, and resolution
- Coordinate provider meetings, performance reviews, audits, and escalations
- Support invoice review, cost visibility, variance identification, and discrepancy resolution
- Create scorecards, dashboards, reporting tools, and executive summaries
Requirements:
- Minimum five years' experience in partner management, operations, healthcare, insurance, or assistance
- Experience developing dashboards, scorecards, audit tools, or vendor frameworks
- Understanding of repatriation, emergency medical claims, or case management operations
- Strong relationship management with providers, leaders, clinicians, finance, and stakeholders
- Clear written and verbal English and French communication skills
- Bring provider oversight, performance analysis, and relationship management skills to improve Air Ambulance and Medical Escort partner accountability.
Provider Oversight and Operations Manager in Windsor employer: Global Excel Management Inc.
Global Excel is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Sherbrooke, Quebec. With a strong commitment to employee growth, we offer comprehensive training programs and opportunities for advancement, ensuring that our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions directly impact financial integrity and excellence.
Contact Details:
Global Excel Management Inc. Recruitment Team
