Join Global Excel as a Bilingual Customer Service Representative, where you will support clients during travel-related emergencies. You'll communicate in English and French while providing vital information and assistance.
This role requires excellent customer interaction skills and experience in telecommunications or claims assistance. You will help customers with policy benefits, initiate claims, and ensure top-notch service delivery. Providing information on medical tests and coordinating follow-ups are integral parts of your duties.
Key Responsibilities:
- Act as a resource for patients and medical facilities
- Open initial claims and refer to healthcare providers
- Pre-approve medical tests and provide relevant information
- Record interactions in the claims system efficiently
- Ensure a superior level of customer service at all times
Requirements:
- College diploma or equivalent experience
- Customer service and claims assistance background
- Bilingual in English and French, third language is a plus
- Proficient in Microsoft Office and communication skills
- Ability to thrive in a fast-paced team environment
Deliver exceptional service as you assist clients with their diverse needs.
Bilingual Customer Service Representative in Sherbrooke employer: Global Excel Management Inc.
Global Excel is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Sherbrooke, Quebec. With a strong commitment to employee growth, we offer comprehensive training programs and opportunities for advancement, ensuring that our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions directly impact financial integrity and excellence.
Contact Details:
Global Excel Management Inc. Recruitment Team
