Technical troubleshooting and customer support define this Shift4 associate role, serving Gift Card clients through telephone, tickets, and live chat.
Working in a 24/7 Customer Services operation, you will support B2C and B2B Gift Card users. The work includes resolving questions, troubleshooting systems, coordinating follow-up actions, and escalating issues across teams. You will also support Givex database monitoring and documentation.
Key Responsibilities:
- Respond to telephone calls, tickets, and live chats
- Resolve Gift Card questions and support issues promptly
- Set up terminals and point-of-sale Gift Card processing
- Troubleshoot systems and transaction reports for B2B clients
- Document knowledge and coordinate cross-team escalations
Requirements:
- Call center and technical support experience preferred
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent telephone communication etiquette and writing skills
- Basic networking knowledge and documentation skills
- Experience using Word, Excel, and Outlook
Apply technical support, troubleshooting, communication, and documentation skills while assisting Shift4 Gift Card clients across support channels.
Customer Support Technical Associate in Toronto employer: GIVEX CANADA CORP.
At Shift4, we pride ourselves on fostering a dynamic work environment that encourages creativity and collaboration. As a Print Production Designer in Toronto, you'll benefit from our commitment to employee growth through ongoing training and development opportunities, while enjoying a supportive culture that values quality and precision in every project. Join us to be part of a team that not only delivers exceptional results but also prioritizes your professional journey in the vibrant city of Toronto.
