Lead the charge in EMEA as a Professional Services Engagement Manager. Drive customer success through tailored proposals and engagement strategies in a fully remote capacity.
As a senior professional in this role, you will connect customer requirements with strategic services, fostering relationships at all levels, from discovery to successful delivery. Your role will involve designing engagement plans that translate clients' complex objectives into clear outcomes, guiding them through their digital transformations with expertise and precision.
Key Responsibilities:
- Foster trusted advisor relationships with technical stakeholders
- Conduct thorough discovery sessions to assess client needs
- Design proposals emphasizing outcome-oriented services
- Structure detailed SOWs for complex implementation projects
- Track and manage project delivery and compliance
Requirements:
- Significant experience in professional services structuring
- Successful background in discovery and proposal design
- Familiarity with software development and DevOps methodologies
- Excellent facilitation and communication skills
- Capability to work independently in a remote setting
Shape transformative customer experiences by effectively managing engagements, proposals, and strategic relationships in a thriving remote environment.
EMEA Professional Services Engagement Manager Focusing on Outcomes in Ottawa employer: GitLab
At GitLab, we pride ourselves on being an exceptional employer that champions innovation and collaboration within a fully remote environment. Our commitment to employee growth is evident through continuous learning opportunities and a culture that values diverse perspectives, making it an ideal place for those looking to make a meaningful impact in the realm of AI-driven people systems.
