At a Glance
- Tasks: Lead AI support initiatives and enhance Giatec's innovative platform.
- Company: Join Giatec, a leader in concrete technology with a focus on AI.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and career advancement.
- Why this job: Make a real impact in tech while mentoring future engineers.
- Qualifications: 5+ years in engineering, AI tools knowledge, and strong troubleshooting skills.
The predicted salary is between 121500 - 148500 $ per year.
Join Giatec’s Bedrock team as a Lead Support Engineer, focusing on AI and operational improvements.
Ideal for an innovative engineer ready to lead in a technology-driven environment.
This role is essential in maintaining the Giatec 360 platform, combining hands-on engineering with AI agent creation.
You will be responsible for monitoring system health, resolving escalated support issues, and driving automation within the CI/CD pipeline.
Mentoring team members will also be a key part of your leadership responsibilities.
Key
Responsibilities
- Build and supervise AI agents for issue handling
- Own engineering support escalations from customers
- Monitor application health and performance metrics
- Define and lead on-call support standards
- Automate manual processes in CI/CD delivery
Requirements
- 5+ years of relevant engineering experience
- Familiarity with AI coding tools and systems
- Strong troubleshooting skills across tech environments
- Background in monitoring and observability tools
- Clear and effective written communication abilities
Shape the future of concrete technologies by enhancing Giatec’s support operations and customer experience. #J-18808-Ljbffr
Bedrock AI Lead Support Engineer employer: Giatec Scientific Inc.
Giatec is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration, making it an ideal place for an Inventory & Logistics Specialist. Located in Ottawa, employees benefit from competitive company-paid benefits, a generous professional development budget, and unique perks like your birthday off, all while contributing to cutting-edge technology that transforms the construction industry. With a commitment to diversity and inclusion, Giatec provides ample opportunities for personal and professional growth in a supportive environment.
