Support Giant Tiger stores with bilingual Tier 2 troubleshooting and technology expertise after Ottawa training, working remotely or onsite as arranged.
As a Bilingual Specialist, Tier 2 Support, you will manage complex technical issues across corporate and store environments. The work includes ITSM tickets, iOS, networking, and customer-facing communication. You will support Giant Tiger facilities, coordinate vendors, and maintain documentation while following established processes and timelines.
Key Responsibilities:
- Manage and prioritize Tier 2 tickets, projects, and onsite assignments
- Investigate urgent, unfamiliar, complex, and high-impact technical issues
- Configure and troubleshoot computers, devices, networking, CCTV, and telephony
- Provide onsite support at Ottawa and other required locations
- Create knowledge articles and maintain technical documentation
Requirements:
- Three years of Tier 2 IT customer support experience
- Post-secondary degree in computer systems technology or support preferred
- A+ Certification and bilingual English/French communication skills
- Advanced knowledge of iOS operating systems
- Experience with ServiceNow or FreshService ITSM systems
Apply Tier 2 troubleshooting, bilingual communication, and ITSM expertise across Giant Tiger's corporate and retail technology environments.
Bilingual Tier 2 IT Specialist employer: Giant Tiger
Giant Tiger is an exceptional employer that fosters a collaborative and dynamic work environment in Ottawa, ON. As a Grocery Merchandising Leader, you will have the opportunity to shape our grocery business while benefiting from a culture that prioritizes employee growth and development, alongside competitive compensation and a commitment to maintaining our low-price promise. Join us to make a meaningful impact in a company that values innovation and teamwork.
