What you'll do
- Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
- Support team members in their work and professional development.
- Ensure a regular presence in the service areas to uphold aesthetics and comply with health, safety, hygiene, and sanitation regulations.
- Maintain constant communication with other departments to coordinate customer service activities, including inventory management during busy periods.
- Act as a resource person for the team for complaint management, delivery of service excellence, and in the event of an emergency or crisis.
What you'll bring
- Diploma in Hotel Management (asset)
- Minimum 2 years' management or supervisory experience in a hotel context
- Leader capable of inspiring, motivating, and mobilizing teams
- Empathy for guests, understanding their feelings and concerns
- Ability to quickly and effectively manage requests and problems
- Tolerance for unhappy or stressed guests
- Strong computer knowledge – experience with OPERA PMS (asset)
What we offer
- Special rates on stays with Germain Hotels for travel purposes.
- A work environment that fosters creativity and autonomy, and recognizes individual contributions.
- Access to a state‐of‐the‐art gym right on site.
The annual salary for this role is between 53 873$ and 67 341$, depending on experience, qualifications, and internal equity.
Guest Services Supervisor in Toronto employer: Germain Hôtels
Le Germain Hotel Toronto Mercer is an exceptional employer that prioritizes a vibrant work culture and employee growth. With a commitment to creativity and autonomy, team members are encouraged to excel in their roles while enjoying unique benefits like special travel rates and access to a state-of-the-art gym. This hands-on leadership role not only fosters a collaborative environment but also allows you to make a meaningful impact in the community and within the hotel industry.
