Lead hotel guest services through strong hospitality and quick problem-solving. This supervisory role coordinates reception, reservations, night audit, and concierge operations.
The Guest Service Supervisor ensures smooth service across key hotel operations. You will support team members, coordinate with departments, and maintain service excellence during regular and unexpected situations. Your work helps deliver personalized stays for regular guests and VIPs.
Key Responsibilities:
- Plan personalized arrivals for regular guests and VIPs
- Support team members and their professional development
- Maintain service areas and health, safety, hygiene standards
- Coordinate customer service activities and inventory during busy periods
- Manage complaints, emergencies, crises, and service excellence deployment
Requirements:
- Minimum two years' hotel management or supervisory experience
- Hotel Management diploma considered an asset
- Ability to inspire, motivate, and mobilize teams
- Empathy for guests' feelings, concerns, and difficult situations
- Strong computer knowledge; OPERA PMS experience considered an asset
Use hospitality leadership, responsiveness, and complaint management skills to guide hotel guest services and personalized arrivals.
Hotel Guest Services Supervisor in Ottawa employer: Germain Hôtels
Le Germain Hotel Toronto Mercer is an exceptional employer that prioritizes a vibrant work culture and employee growth. With a commitment to creativity and autonomy, team members are encouraged to excel in their roles while enjoying unique benefits like special travel rates and access to a state-of-the-art gym. This hands-on leadership role not only fosters a collaborative environment but also allows you to make a meaningful impact in the community and within the hotel industry.
