At a Glance
- Tasks: Greet guests, manage valet parking, and assist with baggage handling.
- Company: Join a leading hotel chain known for exceptional guest service.
- Benefits: Group insurance, career growth opportunities, and employee discounts.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Ability to lift 50lbs, stand for long periods, and a valid driver's licence.
The predicted salary is between 20250 - 24750 $ per year.
Description
Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling.
As well as greeting guests who are coming to the hotel and give them all necessary information as well as being available for services as needed.
WHAT YOU'LL DO
- Greet guest on arrival, open doors and inform them about parking procedures.
- Park cars and retrieve cars as per guest request, record licence plate numbers, match guests names and room numbers.
- Help guests with baggage and any special requests
- Perform related maintenance/cleaning of equipment
- Anticipate guest's needs, respond promptly and acknowledge guests even when busy
- Assist in the preparation of the conference & banqueting rooms for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
- Become fully conversant with all aspects of the conference & banqueting department.
This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
- Ensure all equipment and rooms are set-up and prepared to hotel standards.
- Ensure all equipment is stored in the correct manner, in line with health & safety legislation.
- Correctly identify stored bags
- Show guests the room features
- WHAT YOU'LL BRING
- Able to lift up to 50lb, reach, bend, push and stoop
- Able to work in a standing position for up to 5 hours
- A second language, an asset
- Current drivers licence (able to drive automatic and standard transmission)
WHAT WE OFFER
- A percentage of the group insurance is paid by the employer for full time employees
- Promotional rate to discover Germain Hôtels properties through Canada
- Opportunities to develop your career within a growing company across Canada
- Access to the hotel gym
- Employee referral program
- Employee Assistance Program for team member and their family
Préposé au soutien général in Montréal employer: Germain Hôtels
Le Germain Hotel Toronto Mercer is an exceptional employer that prioritizes a vibrant work culture and employee growth. With a commitment to creativity and autonomy, team members are encouraged to excel in their roles while enjoying unique benefits like special travel rates and access to a state-of-the-art gym. This hands-on leadership role not only fosters a collaborative environment but also allows you to make a meaningful impact in the community and within the hotel industry.
