Lead hotel guest services with hospitality expertise across reception, reservations, night audit, and concierge operations. Respond quickly while coordinating exceptional service.
As Guest Service Supervisor, you will oversee smooth daily operations and uphold consistent service standards. You will plan personalized arrivals, support team development, coordinate with departments, and manage complaints or emergencies. Hotel management education is an asset, alongside strong computer knowledge and OPERA PMS experience as an asset.
Key Responsibilities:
- Plan personalized arrivals for regular guests and VIPs
- Support team members' work and professional development
- Monitor service areas and health, safety, hygiene standards
- Coordinate customer service activities and busy-period inventory
- Manage complaints, service excellence, emergencies, and crises
Requirements:
- Minimum two years' hotel management or supervisory experience
- Hotel Management diploma considered an asset
- Ability to inspire, motivate, and mobilize teams
- Quick, effective management of requests and problems
- Strong computer knowledge; OPERA PMS experience considered an asset
Bring hotel supervision, responsive problem-solving, and guest-focused leadership to reception, reservations, night audit, and concierge operations.
Hotel Guest Services Supervisor employer: Germain Hôtels
Le Germain Hotel Toronto Mercer is an exceptional employer that prioritizes a vibrant work culture and employee growth. With a commitment to creativity and autonomy, team members are encouraged to excel in their roles while enjoying unique benefits like special travel rates and access to a state-of-the-art gym. This hands-on leadership role not only fosters a collaborative environment but also allows you to make a meaningful impact in the community and within the hotel industry.
