At a Glance
- Tasks: Welcome guests and create personalized experiences using OPERA PMS.
- Company: Join the vibrant team at Germain Hotels, known for exceptional service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in hospitality.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Make a difference in guests' stays while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 19800 - 24200 $ per year.
Use curiosity, attentiveness, and OPERA PMS knowledge as a Guest Services Agent welcoming guests at Germain Hotels establishments.
Create personalized stays through thoughtful service.
As a Guest Services Agent, you will inform, greet, and assist guests throughout their stay.
The role includes check-in, check-out, arrival and departure details, and guest communication.
Your service helps ensure internal activities run smoothly while improving each guest experience.
Key Responsibilities
- Complete guest check-in and check-out procedures
- Verify and detail arrivals and departures
- Respond courteously by person, telephone, or email
- Resolve concerns proactively with satisfaction-focused service
- Collaborate with departments on personalized guest information
Requirements
- Excellent oral and written communication skills
- Natural customer service orientation and positive attitude
- Professional, calm handling of difficult situations
- Strong listening skills for guest needs
- Good computer skills; OPERA PMS experience is an asset
Bring attentive communication, calm problem-solving, and guest service expertise to personalized stays at Germain Hotels every day.
Guest Services Agent OPERA PMS employer: Germain Hôtels
Le Germain Hotel Toronto Mercer is an exceptional employer that prioritizes a vibrant work culture and employee growth. With a commitment to creativity and autonomy, team members are encouraged to excel in their roles while enjoying unique benefits like special travel rates and access to a state-of-the-art gym. This hands-on leadership role not only fosters a collaborative environment but also allows you to make a meaningful impact in the community and within the hotel industry.
