At a Glance
- Tasks: Lead hotel guest services and ensure smooth operations for an exceptional guest experience.
- Company: Join a vibrant hotel team dedicated to outstanding hospitality.
- Benefits: Competitive pay, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a supportive team that values your contributions.
- Why this job: Make a difference in guests' stays while developing your leadership skills.
- Qualifications: Two years of hotel management experience and a passion for hospitality.
The predicted salary is between 24300 - 29700 $ per year.
Lead hotel guest services through strong hospitality and quick problem-solving. This supervisory role coordinates reception, reservations, night audit, and concierge operations.
The Guest Service Supervisor ensures smooth service across key hotel operations.
You will support team members, coordinate with departments, and maintain service excellence during regular and unexpected situations.
Your work helps deliver personalized stays for regular guests and VIPs.
Key Responsibilities
- Plan personalized arrivals for regular guests and VIPs
- Support team members and their professional development
- Maintain service areas and health, safety, hygiene standards
- Coordinate customer service activities and inventory during busy periods
- Manage complaints, emergencies, crises, and service excellence deployment
Requirements
- Minimum two years' hotel management or supervisory experience
- Hotel Management diploma considered an asset
- Ability to inspire, motivate, and mobilize teams
- Empathy for guests' feelings, concerns, and difficult situations
- Strong computer knowledge; OPERA PMS experience considered an asset
Use hospitality leadership, responsiveness, and complaint management skills to guide hotel guest services and personalized arrivals.
Hotel Guest Services Supervisor in Ottawa employer: Germain Hotels group
Germain Hotels is an exceptional employer that prioritizes both employee growth and community engagement, making it a standout choice for those seeking a fulfilling career in hospitality. Located in the vibrant East Village of Calgary, our work culture fosters collaboration and innovation, allowing you to thrive while enhancing guest experiences. With a commitment to coaching and development, we empower our team members to reach their full potential in a supportive environment that values exceptional service and community connection.
