At a Glance
- Tasks: Lead and inspire service teams to ensure top-notch guest experiences.
- Company: Join a dynamic hotel chain that values creativity and teamwork.
- Benefits: Exclusive travel rates, gym access, competitive pay, and group benefits.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real impact on guest satisfaction in a vibrant hospitality environment.
- Qualifications: Experience in hotel management and team leadership required.
The predicted salary is between 37 - 37 $ per hour.
We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams.
This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and valet parking.
He. she is willing to go to great lengths to ensure the highest level of guest satisfaction.
What You'll Do
- Actively participate in the management and planning of the hotel staffing, financial and material resources and support major transformation projects.
- Support, coach, develop and manage the performance of service teams through formal and informal means.
- Ensure guest satisfaction and quality of experience through anticipation of needs, timeliness, recognition, and effective complaint management.
- Maintain excellent relations with all members related to the work environment: guests, employees, Germain Hotels service center, partners, suppliers, etc.
- Ensure the safety of the premises and people by knowing and deploying (if necessary) emergency and crisis management measures, including in the event of fire; by disseminating crime trends and by ensuring the hotel's compliance with the PCI DSS standard.
- What You'll Bring
- Diploma in Hotel Management or equivalent experience
- 3 to 5 years' experience in front desk management
- 1 year of experience supervising a team in the hospitality industry
- Ability to solve problems, manage priorities and work efficiently and professionally
- Assertiveness and natural ability to communicate (both orally and in writing), inspire and mobilize teams
- Excellent understanding of budget forecasting based on labor and hotel operations costs
- Good knowledge of the Office and OPERA PMS, an asset
What We Offer
- Passionate about travel? Enjoy exclusive rates on stays at Germain Hotels and explore the country. Again and again!
- A work environment that fosters creativity and autonomy — contribute to the growth of a company that is committed to helping you move forward and recognizes you for who you truly are
- Squats help you unwind? Enjoy access to a state-of-the-art gym right at your workplace
- 30 to 40 hours per week, with varying shifts and schedule
- Hourly wage between $25 and $37/hour
- Opportunity to receive a discretionary annual bonu
- Group benefits plan paid 50% by the employer for full-time employees
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Guest Services Manager in Ottawa employer: Germain Hotels group
Germain Hotels is an exceptional employer that prioritizes both employee growth and community engagement, making it a standout choice for those seeking a fulfilling career in hospitality. Located in the vibrant East Village of Calgary, our work culture fosters collaboration and innovation, allowing you to thrive while enhancing guest experiences. With a commitment to coaching and development, we empower our team members to reach their full potential in a supportive environment that values exceptional service and community connection.
