At a Glance
- Tasks: Lead and inspire service teams to create unforgettable guest experiences.
- Company: Join a dynamic hotel group that values creativity and teamwork.
- Benefits: Exclusive hotel rates, gym access, competitive pay, and group benefits.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real impact on guest satisfaction in a vibrant hospitality environment.
- Qualifications: Experience in hotel management and team leadership required.
The predicted salary is between 37 - 37 $ per hour.
We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and valet parking. He/she is willing to go to great lengths to ensure the highest level of guest satisfaction.
What You'll Do
- Actively participate in the management and planning of the hotel staffing, financial and material resources and support major transformation projects.
- Support, coach, develop and manage the performance of service teams through formal and informal means.
- Ensure guest satisfaction and quality of experience through anticipation of needs, timeliness, recognition, and effective complaint management.
- Maintain excellent relations with all members related to the work environment: guests, employees, Germain Hotels service center, partners, suppliers, etc.
- Ensure the safety of the premises and people by knowing and deploying (if necessary) emergency and crisis management measures, including in the event of fire; by disseminating crime trends and by ensuring the hotel's compliance with the PCI DSS standard.
What You'll Bring
- Diploma in Hotel Management or equivalent experience.
- 3 to 5 years' experience in front desk management.
- 1 year of experience supervising a team in the hospitality industry.
- Ability to solve problems, manage priorities and work efficiently and professionally.
- Assertiveness and natural ability to communicate (both orally and in writing), inspire and mobilize teams.
- Excellent understanding of budget forecasting based on labor and hotel operations costs.
- Good knowledge of the Office and OPERA PMS, an asset.
What We Offer
- Passionate about travel? Enjoy exclusive rates on stays at Germain Hotels and explore the country.
- A work environment that fosters creativity and autonomy — contribute to the growth of a company that is committed to helping you move forward and recognizes you for who you truly are.
- Squats help you unwind? Enjoy access to a state-of-the-art gym right at your workplace.
- 30 to 40 hours per week, with varying shifts and schedule.
- Hourly wage between $25 and $37/hour.
- Opportunity to receive a discretionary annual bonus.
- Group benefits plan paid 50% by the employer for full-time employees.
Guest Services Manager employer: Germain Hotels group
Germain Hotels is an exceptional employer that prioritizes both employee growth and community engagement, making it a standout choice for those seeking a fulfilling career in hospitality. Located in the vibrant East Village of Calgary, our work culture fosters collaboration and innovation, allowing you to thrive while enhancing guest experiences. With a commitment to coaching and development, we empower our team members to reach their full potential in a supportive environment that values exceptional service and community connection.
