Use curiosity, attentiveness, and OPERA PMS knowledge as a Guest Services Agent welcoming guests at Germain Hotels establishments. Create personalized stays through thoughtful service.
As a Guest Services Agent, you will inform, greet, and assist guests throughout their stay. The role includes check-in, check-out, arrival and departure details, and guest communication. Your service helps ensure internal activities run smoothly while improving each guest experience.
Key Responsibilities:
- Complete guest check-in and check-out procedures
- Verify and detail arrivals and departures
- Respond courteously by person, telephone, or email
- Resolve concerns proactively with satisfaction-focused service
- Collaborate with departments on personalized guest information
Requirements:
- Excellent oral and written communication skills
- Natural customer service orientation and positive attitude
- Professional, calm handling of difficult situations
- Strong listening skills for guest needs
- Good computer skills; OPERA PMS experience is an asset
Bring attentive communication, calm problem-solving, and guest service expertise to personalized stays at Germain Hotels every day.
Guest Services Agent OPERA PMS employer: Germain Hotels group
Germain Hotels is an exceptional employer that prioritizes both employee growth and community engagement, making it a standout choice for those seeking a fulfilling career in hospitality. Located in the vibrant East Village of Calgary, our work culture fosters collaboration and innovation, allowing you to thrive while enhancing guest experiences. With a commitment to coaching and development, we empower our team members to reach their full potential in a supportive environment that values exceptional service and community connection.
