Become an integral part of CSSMB in Saint-Laurent as a Coordinator in Dispute Resolution and Complaint Handling. Enhance educational practices through effective complaint management and stakeholder alignment.
In this strategic role, you will manage complaint processes, analyze situations, and recommend enduring solutions. Your expertise will enhance the quality of services for over 72,000 students and 11,500 employees in our expansive educational network. We seek a collaborative individual with a university degree in relevant fields and at least six years of experience.
Key Responsibilities:
- Manage and follow up on complaints processes
- Analyze and identify issues for sustainable solutions
- Conduct conciliations and mediations
- Align practices across organizational stakeholders
- Support teams for continuous improvement
Requirements:
- University degree in relevant field
- Minimum six years of relevant experience
- Excellent analytical and judgment skills
- Strong relational and communication abilities
- Training in Dispute Prevention and Resolution (asset)
Leveraging your expertise in conflict resolution can significantly improve educational experiences in our community.
Dispute Resolution Coordinator at CSSMB in Montréal employer: Geosam Capital
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