Lead customer portfolios at GeologicAI, combining stakeholder communication, Salesforce discipline, and adoption evidence in a permanent full-time role. This Manager, Customer Success position owns regional customer continuity from commercial handoff through delivery and ongoing adoption. You will maintain success plans, stakeholder maps, account health, commitments, and actions. The role connects Customer Success Leads with Project Management, Operations, Deployment, and Customer Excellence to coordinate practical outcomes. Key Responsibilities:
Maintain success plans aligned with priorities and budget cycles Record account health, value measures, and actions in Salesforce Carry customer commitments into delivery and adoption Communicate delays, limitations, and confirmed information early Bring feedback and risks into practical team priorities Requirements:
Demonstrated complex relationship management in mining or comparable B2B settings Excellent writing, facilitation, and executive presentation skills Ability to influence without relying on direct authority Strong CRM documentation and follow-through discipline Commercial understanding of value, budgets, scope, and renewals Use portfolio management, CRM accuracy, and customer outcome skills to strengthen adoption and renewal readiness at GeologicAI.
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GeologicAI Customer Success Portfolio Manager in Winnipeg employer: GeologicAI
At GeologicAI, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture in Calgary. Our commitment to employee growth is evident through our flexible schedules, opportunities for remote work, and a supportive environment where you can build and lead a multi-disciplinary team from the ground up. Join us to make a meaningful impact while enjoying a casual atmosphere and comprehensive health benefits.
