Manage complex mining customer relationships remotely across Canada, using geological data knowledge and disciplined follow-through to support lasting customer value.
As Manager, Customer Success, you will own continuity for an assigned regional portfolio. Build trust with users, champions, technical leaders, and decision-makers. Coordinate colleagues and global Customer Excellence while connecting customer priorities to adoption, value confirmation, renewals, and growth discussions.
Key Responsibilities:
- Build trusted relationships across changing customer stakeholder groups
- Lead site discussions and business reviews with clear next steps
- Maintain deliverables, owners, dependencies, dates, and acceptance expectations
- Coordinate regional leads, delivery teams, and specialist support
- Confirm customer value using agreed measures and evidence
Requirements:
- Degree in geoscience, mining, engineering, business, or related discipline
- Experience managing complex B2B customer relationships
- Working knowledge of mining lifecycle and geological data workflows
- Understanding of mineral processing and customer decision factors
- Strong communication, organization, judgment, and cross-team influence
Bring mining knowledge, customer leadership, and reliable coordination to GeologicAI's remote Canada Customer Success team.
Remote Mining Customer Success Manager in Ottawa employer: GeologicAI
At GeologicAI, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture in Calgary. Our commitment to employee growth is evident through our flexible schedules, opportunities for remote work, and a supportive environment where you can build and lead a multi-disciplinary team from the ground up. Join us to make a meaningful impact while enjoying a casual atmosphere and comprehensive health benefits.
