## Customer Service RepresentativeApply: On-Site: Regina, SK, CAN: Full time: Posted Today: R26\\_0000031736**SUMMARY**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders.
May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred. **LICENSES & CERTIFICATIONS**Excellent driving record preferred.
All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
Customer Service Representative in Regina employer: Genuine Parts Company
Motion Industries is an exceptional employer that prioritizes employee well-being and growth, offering a comprehensive benefits package that includes healthcare coverage, retirement savings, and generous vacation time. The company fosters a collaborative work culture where Account Representatives can thrive through meaningful customer interactions and professional development opportunities, all while being part of a diverse and inclusive team in a dynamic industry.
