Enhance system performance and troubleshooting expertise as a Technical Support Specialist in Toronto, Canada. Collaborate with internal teams and provide support for complex technical issues, ensuring efficient operations.
In this role, you will address escalated technical issues from L1 support. A minimum of three years in system support, paired with a strong grasp of MySQL, Linux, and Java, is essential. You'll also prepare documentation, conduct training, and work closely with R&D departments to resolve root causes of challenges.
Key Responsibilities:
- Troubleshoot complex technical issues and escalate when necessary
- Document solutions and update the team knowledge base
- Collaborate on system upgrades and enhancements
- Train L1 teams and customers on technical processes
- Analyze and resolve performance bottlenecks
Requirements:
- Bachelor's in Computer Science or related field
- 3+ years in system support with WMS experience
- Proficient in MySQL database and SQL optimization
- Strong Linux OS knowledge and Shell scripting
- Solid Java programming foundation for application analysis
Utilize your expertise in system diagnostics and problem-solving to drive success in this vital technical support role.
Technical Support Specialist for Systems in Toronto employer: Geek+
At Geek+, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, especially for our Account Service Manager role. With the flexibility of remote work and preferred hub locations in vibrant cities like Toronto, Atlanta, and Houston, we offer competitive benefits, opportunities for professional growth, and a collaborative environment where your contributions directly impact customer success across North and South America. Join us to be part of a forward-thinking team that values innovation and empowers you to thrive in the rapidly evolving field of robotics and automation.
