Technical customer service and issue resolution define this Account Service Manager role at Geek+, supporting customers through phone, email, and chat.
As Account Service Manager, you will respond to service inquiries, troubleshoot basic technical issues, and manage customer escalations. The position coordinates project requests, service tickets, technical teams, and customer communications. You will also support reporting, reviews, documentation, and service processes across accounts.
Key Responsibilities:
- Respond to customer inquiries with accurate service information
- Manage S1 and S2 escalations and complaints
- Track tickets, issues, deliverables, and customer follow-ups
- Coordinate spare parts and project service requests
- Escalate complex problems to technical teams
Requirements:
- Minimum two years of customer service experience
- Technical, engineering, software, or automation experience preferred
- Strong communication and interpersonal skills
- Ability to diagnose basic technical issues
- Bilingual Chinese and English communication
Support Geek+ customers through technical service coordination, ticket management, escalation handling, and clear bilingual communication.
Technical Customer Service Manager in Toronto employer: Geek+
At Geek+, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, especially for our Account Service Manager role. With the flexibility of remote work and preferred hub locations in vibrant cities like Toronto, Atlanta, and Houston, we offer competitive benefits, opportunities for professional growth, and a collaborative environment where your contributions directly impact customer success across North and South America. Join us to be part of a forward-thinking team that values innovation and empowers you to thrive in the rapidly evolving field of robotics and automation.
