At a Glance
- Tasks: Manage customer relationships and drive service performance across North and South America.
- Company: Join Geek+, a leader in Autonomous Mobile Robot solutions for warehouse automation.
- Benefits: Remote work, competitive salary, travel opportunities, and professional growth.
- Other info: Opportunity to work in a dynamic environment with global reach.
- Why this job: Be the key contact for enterprise accounts and make a real impact in tech.
- Qualifications: 2-10 years in account management with strong communication and problem-solving skills.
The predicted salary is between 82800 - 101200 $ per year.
- Location: Remote (Preferred hub locations: Toronto, Canada | Atlanta, GA | Houston, TX)
- Coverage: United States and Latin America
- Travel: Up to 25% (domestic and international across U. S., Canada, Mexico, and LATAM)
- Languages Required: Fluent English and Spanish or Portuguese
Mobility: Must possess valid travel documentation and the ability to travel freely between the U. S., Canada, Mexico, and Latin American countries without restriction
About the Role
Geek+ is a global leader in Autonomous Mobile Robot (AMR) solutions for warehouse automation.
We are seeking an Account Service Manager (ASM) – AMER to own and grow post-deployment customer relationships across North and South America.
This is a remote, commercial, and relationship-centric role with a strong technical foundation.
As the primary partner for our enterprise accounts, you will drive customer retention, service performance, escalation leadership, and service revenue growth.
The ideal candidate blends executive-level communication and account management with enough technical fluency in robotics, IT, or automation to speak credibly with customer operations and technical teams.
Key Responsibilities
- Account Management & Growth
- Relationship Ownership: Serve as the strategic single point of contact for assigned accounts, building trusted relationships with customer leadership and operations teams.
- Commercial Performance: Drive service revenue through SLA contract renewals, spare parts programs, system upgrades, software modifications, and professional services.
- Account Governance: Conduct regular Business Reviews (QBRs/MBRs) to track health metrics, operational performance, and commercial opportunities.
- Financial Management: Partner with Finance to manage account profitability, quoting, purchase order management, and invoicing/collections.
- Escalation
Leadership: Lead critical issue management (S1/S2 events) by coordinating resolution efforts across internal Technical Support, Field Operations, Engineering, and Global HQ.
- Service Assurance: Track SLA compliance, open issues, Root Cause Analyses (RCAs), and preventive corrective actions to ensure operational excellence.
- Operational Transition: Seamlessly onboard accounts from the project implementation team into ongoing service operations.
Qualifications
- Experience: 2-10 years in account management, customer success, or client-facing service management within a technical B2B environment.
- Relationship Building & Cross-Team
Communication: Proven ability to build and nurture long-term customer relationships.
Exceptional verbal and written communication skills with a track record of effective cross-team collaboration across global, matrixed organizations.
- Problem-Solving
Skills: Strong analytical and critical-thinking abilities to de-escalate customer concerns, navigate complex operational challenges, and lead issue resolution under pressure.
- Technical
Credibility: Background or demonstrated literacy in robotics, warehouse automation, WMS/WES software, IT systems, or industrial engineering (engineering degree not required).
- Languages: Native/Bilingual fluency in English and either Spanish or Portuguese is required.
- Mobility & Travel: Willingness to travel up to 25%.
Must possess a valid passport and the ability to travel freely across the U.
S., Canada, Mexico, and LATAM countries without restriction.
- Commercial Aptitude: Proven track record in service sales, contract negotiations, renewals, and account health management.
- Preferred Qualifications
- Prior experience with enterprise accounts in material handling, logistics, supply chain, or robotics.
- Experience managing cross-border LATAM customer accounts and navigating cross-cultural enterprise environments.
- Hands-on experience managing service contracts, SLAs, and technical CSAT metrics.
- What Success Looks Like
- Customer Retention & Relationship Health: Strong, trusted relationships with key client decision-makers and high overall customer satisfaction.
- Seamless Cross-Functional
Alignment: Effective communication and collaboration between customer teams and Geek+'s internal engineering, product, field service, and regional sales groups.
- Proactive Problem Solving & Escalation Leadership: Swift, structured resolution of critical issues (S1/S2), driving thorough root-cause analyses and preventing recurrence.
- Account Growth: On-time SLA renewals and measurable service revenue expansion across assigned accounts.
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Account Service Manager – AMER in Toronto employer: Geek+
At Geek+, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, especially for our Account Service Manager role. With the flexibility of remote work and preferred hub locations in vibrant cities like Toronto, Atlanta, and Houston, we offer competitive benefits, opportunities for professional growth, and a collaborative environment where your contributions directly impact customer success across North and South America. Join us to be part of a forward-thinking team that values innovation and empowers you to thrive in the rapidly evolving field of robotics and automation.
