Coordinate RMA repairs and customer escalations at GE Vernova's Stafford center using CRM, ERP, and problem-solving skills. Support global service operations.
The RMA Coordinator manages repair and after-sales activities while maintaining accurate CRM and ERP data. You will coordinate requests, repairs, billing, inventory, logistics, and stakeholder communication. The role supports customer satisfaction, product quality, and continuous improvement across functions.
Key Responsibilities:
- Manage RMA requests, authorizations, tracking, and repair orders
- Monitor repair status and communicate timely updates
- Resolve customer escalations and coordinate corrective actions
- Maintain CRM, ERP, asset, and repair records
- Coordinate logistics, inventory, billing, and supplier activities
Requirements:
- College diploma or bachelor's degree in a related field
- Minimum two years of progressive relevant experience
- Experience working with ERP and CRM systems
- Excellent communication, organization, and analytical skills
- Microsoft Office Suite proficiency, including Excel and Outlook
Apply RMA coordination, data accuracy, and customer service expertise to support GE Vernova's repair operations in Stafford.
RMA Coordinator Customer Service in Markham employer: GE Vernova
GE Vernova is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to drive innovation in the renewable energy sector. With a focus on professional growth, team collaboration, and a commitment to sustainability, employees enjoy unique opportunities to make a meaningful impact while working remotely across Canada and the Northeastern United States. Join us to be part of a forward-thinking organization that values your contributions and supports your career development.
