Lead Services Specialist 1 – Customer Contract Management

Lead Services Specialist 1 – Customer Contract Management

Full-Time 76500 - 93500 $ / year (est.) Hybrid
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At a Glance

  • Tasks: Lead project management activities for innovative grid services across North America.
  • Company: Join GE Renewable Energy, a leader in sustainable energy solutions.
  • Benefits: Enjoy competitive pay, health coverage, and professional growth opportunities.
  • Other info: Dynamic work environment with a focus on teamwork and innovation.
  • Why this job: Make a real impact in renewable energy while developing your leadership skills.
  • Qualifications: 10 years of project management experience and an engineering degree required.

The predicted salary is between 76500 - 93500 $ per year.

Responsible for the Project Management activities of GSI Service over the North America region. Manage Grid Services PM to ensure projects execution in line with Safety, Quality, Delay and Costs standards as well as maximizing Customers satisfaction.

Essential Responsibilities

  • Planning
    • Provide requirements to Field leader to maintain field specialists’ planning.
    • PM support to field specialists with 24/7 technical support team.
    • Manage communications with customers (meetings, reviews (FAT,…), conference call, …).
    • Responsible to improve the PM processes: project preparation, Service contracts, …
    • Ensure the profitability (no margin deviation) of the projects as per budget defined at tendering stage.
    • Management of Service projects: New install, Service contract,...
    • Review customer PO vs GE offer during transfer meeting to identify potential risks and contractual deviations.
    • Responsible to entertain kick-off meeting with customer with the different parties involved to define properly the roles and responsibilities and contractual commitments.
    • Responsible to issue the variation orders.
    • Responsible for all communications with customers.
    • Ensure the availability of equipment and software required.
    • Responsible for administrative tasks related to the projects.
    • Produce the post-mortem of the projects.
    • Ensure proper follow-up of project execution governance including kick-off meeting, project review and post-mortem across all activities in collaboration with PMs.
    • Organize monthly project reviews for all major projects.
  • Qualifications/Requirements
    • Education / Experience: Engineering or Operations degree or equivalent in Electrical Engineering. 10 years of experience in Project Management.
    • Business Understanding: Scope of GE Grid products as well as Project Management Handbook (PMH). Experience in innovative Service environment. Coordination of different teams and cultures. Previous work experiences in a matrix organization desirable.
    • Specific knowledge: Strong Knowledge on Project Management processes. Excellent net-worker, team player and manager. Good communication skills. Dynamic and challenging, able to act as a change agent and to empower others. Pragmatic sense to approach challenges. Ambitious, potential to grow. High results and quality orientation.
    • Customer Service: Process improvement as well as service specifics to determine and satisfy customer requirements.
    • Systems and Software: MS suite, MS Project, SAP,...
    • Languages: Bilingual French and English.
  • Desired Characteristics
    • Experience of Project Manager roles.
    • Recognized leadership skills and strong experience in building, working with and leading international operations teams in a global setting and matrix environment.
    • Strong process and operational experience.
    • Excellent leadership skills with ability to influence others, drive change, and execute on a strategy.
    • Strong Industrial Service business and financial acumen.
    • Technical understanding of the Services business.
    • Excellent communication/presentation skills, both written and oral.

Lead Services Specialist 1 – Customer Contract Management employer: GE Vernova, Inc.

At GE Vernova, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the renewable energy sector. Our inclusive work culture encourages professional growth through continuous learning opportunities and hands-on experience with cutting-edge technologies. Located in a vibrant community, we offer competitive benefits and a chance to make a meaningful impact on the future of energy management.

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Contact Details:

GE Vernova, Inc. Recruitment Team

We think you need these skills to ace Lead Services Specialist 1 – Customer Contract Management

Project Management
Customer Communication
Technical Support
Process Improvement
Risk Management
Contract Management
Team Coordination