Lead overnight guest service operations as a Front Office Supervisor, using hotel operations knowledge and strong problem-solving skills. This is a full-time position.
At Gateway Casinos & Entertainment Limited, the Front Office Supervisor supports Front Office, Guest Services, and Valet services. You will supervise teams, protect service quality, and help deliver positive guest experiences. The position also requires communication with Housekeeping and other departments.
Key Responsibilities:
- Oversee Front Desk, Guest Services, and Valet operations
- Plan, organize, and monitor daily team activities
- Review arrivals and resolve room activity problems
- Coordinate guest room status with Housekeeping
- Respond promptly and professionally to service problems
Requirements:
- Knowledge of hotel operations and yield management
- Ability to analyze information and solve work-related problems
- Strong interpersonal and relationship-building skills
- Knowledge of property management and scheduling systems
- Clean driver's abstract and manual vehicle ability
Support overnight hotel service through team supervision, guest communication, operational judgment, and strong attention to detail.
Overnight Hotel Front Office Supervisor employer: Gateway Casinos & Entertainment
As a leading employer in the heart of the industry, Gateway offers an exciting and supportive work environment where innovation thrives. With a comprehensive benefits package, opportunities for professional development, and unique discounts for employees, we prioritize your growth and well-being. Join us as the Director of Enterprise Applications and be part of a collaborative team that drives meaningful change across our core enterprise applications.
Contact Details:
Gateway Casinos & Entertainment Recruitment Team
