At a Glance
- Tasks: Support clients in maximizing their Gartner subscription and drive engagement with innovative solutions.
- Company: Join Gartner, a global leader in AI and business insights.
- Benefits: Enjoy competitive pay, professional growth, and a diverse, collaborative culture.
- Other info: Flexible hybrid work environment with limitless opportunities for personal and professional growth.
- Why this job: Make a real impact while helping leaders shape the future of business.
- Qualifications: Fluent in Dutch and English, with strong communication and client-focused skills.
The predicted salary is between 47250 - 57750 $ per year.
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
- Identify client priorities and understand how to align Gartner’s resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.
What you will need:
- Must be fluent in Dutch & English at business level.
- Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
What you will get:
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
Client Success Associate in Surrey employer: Gartner
Gartner is an exceptional employer that fosters a culture of collaboration and innovation, providing employees with the opportunity to grow professionally while making a significant impact in the industry. With a commitment to inclusivity and a hybrid work environment, Gartner offers competitive compensation, generous benefits, and a supportive community that empowers individuals to thrive. Join us in shaping the future of business and technology insights from the comfort of your home in Canada.
