At a Glance
- Tasks: Lead the Client Lifecycle Management program and ensure compliance with regulatory standards.
- Company: Join GardaWorld, a global leader in security with a commitment to safety.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Bilingualism in English and French is an asset; diverse candidates encouraged to apply.
- Why this job: Make a real impact in compliance while leading a high-performing team.
- Qualifications: 8-10 years in AML/KYC with strong leadership and strategic thinking skills.
The predicted salary is between 121500 - 148500 $ per year.
The Director, Client Lifecycle Management is responsible for the strategic leadership, governance, and operational effectiveness of GardaWorld Cash's Client Lifecycle Management (CLM) program across Canada. The role oversees all activities related to customer onboarding, KYC/KYB, Client Risk Assessments, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Ongoing Client Maintenance, and Client Requests for Information (RFIs). The Director ensures customer relationships are established and maintained in accordance with applicable regulatory requirements, internal policies, and the organization's risk appetite. The position is accountable for lifecycle governance, customer risk management, operational excellence, team leadership, and the continuous enhancement of client lifecycle processes, systems, and controls.
Working closely with AML leadership, Sales, Operations, Legal, Finance, IT, and other key stakeholders, the Director supports business growth while maintaining a strong and effective compliance framework.
Key Responsibilities
- Lead GardaWorld Cash's Client Lifecycle Management program, including Onboarding, KYC/KYB, Client Risk Assessments, CDD, EDD, Periodic Reviews, Ongoing Client Maintenance, and Client RFIs.
- Ensure lifecycle processes effectively support regulatory compliance, risk management, operational efficiency, and business growth.
- Ensure a consistent risk-based approach is applied throughout the customer lifecycle.
- Oversee customer due diligence and risk assessment frameworks, ensuring alignment with regulatory requirements, internal policies, and the organization's risk appetite.
- Review and elevate significant client risks, exceptions, and high-risk relationships as required.
- Define and execute the strategic direction for the Client Lifecycle function.
- Maintain effective governance, controls, policies, procedures, and performance standards.
- Lead process optimization, technology enhancements, data quality initiatives, and operational improvement programs.
- Serve as the senior point of contact for complex lifecycle matters and collaborate with Sales, Operations, Legal, IT, Finance, and Compliance stakeholders.
- Lead, develop, and mentor the Client Lifecycle team.
Required Skills
- Advanced expertise in Customer Lifecycle Management, KYC/KYB, Customer Risk Assessments, CDD, EDD, and AML compliance.
- Strong understanding of risk-based customer due diligence frameworks and customer risk-rating methodologies.
- Demonstrated leadership experience managing high-performing teams in a regulated environment.
- Strong strategic thinking, decision-making, and problem-solving capabilities.
- Exceptional communication and stakeholder management skills.
- Proven ability to lead cross-functional initiatives and drive organizational change.
- Strong organizational, project management, and operational planning skills.
- Ability to balance regulatory requirements, business objectives, and customer experience considerations.
Qualifications And Experience
- Bachelor's degree in Business, Finance, Law, Accounting, Criminology, or a related field.
- Minimum 8-10 years of experience in AML, KYC, Customer Due Diligence, Financial Crime Compliance, or a related discipline.
- Minimum 3-5 years of progressive leadership experience managing AML, KYC, or Client Lifecycle teams.
- Strong working knowledge of the PCMLTFA, associated regulations, FINTRAC guidance, and FATF recommendations.
- Experience supporting regulatory examinations, audits, independent reviews, and remediation initiatives.
- CAMS or equivalent AML certification is considered an asset.
Director, Client Lifecycle Management and AML Compliance in Toronto employer: GardaWorld
GardaWorld, un leader dans le domaine du transport de valeurs, se distingue comme un employeur exceptionnel grâce à son ambiance familiale et inclusive à Montréal. Nous offrons des opportunités de formation gratuite pour l'obtention d'un permis d'arme à feu, ainsi que des salaires compétitifs et des avantages tels que des uniformes fournis et des horaires variés, favorisant ainsi la croissance professionnelle et le développement personnel au sein d'une équipe dynamique.
