French Technical Support Agents troubleshoot security technology in person at GardaWorld's Edmonton location. Apply customer service and analytical problem-solving skills.
This full-time Technical Support Agent role provides expert assistance to customers and team members through various platforms. You will support security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications. The position emphasizes prompt resolution and clear technical explanations.
Key Responsibilities:
- Handle incoming technical support calls professionally
- Troubleshoot security systems and connected devices
- Resolve issues remotely whenever possible
- Schedule service appointments requiring on-site intervention
- Document interactions, troubleshooting steps, and solutions
Requirements:
- High school diploma or equivalent
- At least one year of customer service or technical support experience
- Strong troubleshooting and analytical problem-solving skills
- Excellent verbal and written communication skills
- Ability to work on-site in Edmonton
Use French technical support, troubleshooting, and communication skills to help GardaWorld customers resolve security technology issues efficiently.
French Technical Support Agent in Edmonton employer: GardaWorld
GardaWorld, un leader dans le domaine du transport de valeurs, se distingue comme un employeur exceptionnel grâce à son ambiance familiale et inclusive à Montréal. Nous offrons des opportunités de formation gratuite pour l'obtention d'un permis d'arme à feu, ainsi que des salaires compétitifs et des avantages tels que des uniformes fournis et des horaires variés, favorisant ainsi la croissance professionnelle et le développement personnel au sein d'une équipe dynamique.
