We are seeking a results-driven Sr. Project Manager, Business Operations and Mobility Service Providers to drive efficiency, optimize processes, and enhance overall business performance. This role requires a strategic thinker with a deep understanding of operational workflows, cross-functional collaboration, and performance management. The ideal candidate will have a proven track record in business operational management, project execution, and continuous improvement initiatives.
Key Responsibilities - Business Operations
- Operational Strategy & Execution: Develop and implement operational strategies to streamline business processes and improve efficiency.
- Process Optimization: Identify inefficiencies and introduce best practices to enhance productivity, reduce costs, and drive continuous improvement.
- Performance Management: Establish key performance indicators (KPIs) to monitor and measure operational effectiveness, ensuring alignment with business objectives.
- Financial Oversight: Assist in budgeting, forecasting, and cost management to maximize financial performance.
- Risk Management & Compliance: Ensure business operations adherе to industry regulations, compliance requirements, and company policies.
- Change Management: Drive adoption of new processes, tools, and systems to enhance operational efficiency and scalability.
- Technology & Automation: Leverage technology solutions and automation to optimize workflows and improve data-driven decision-making.
- Business Analysis: Gather and analyze business requirements, evaluate operational performance, and deliver actionable insights for executive leadership.
- Operational Reporting: Prepare and present regular operational reports, dashboards, and business reviews for leadership and stakeholders.
- Vendor and Partner Coordination: Oversee relationships with external service providers to ensure quality delivery and alignment with business objectives.
- Resource Allocation: Monitor and optimize allocation of human and technological resources to maximize operational output.
Project Management
- Project & Program Management: Lead cross-functional projects, ensuring timely execution and alignment with strategic goals.
- Project Planning & Scheduling: Develop detailed project plans, define project scope, set milestones, and ensure resource availability.
- Stakeholder Collaboration: Work closely with leadership, finance, HR, and other teams to ensure seamless operations and business success.
- Project Tracking & Reporting: Track project deliverables, monitor progress against objectives, and provide regular updates to stakeholders.
- Risk Assessment: Identify, assess, and mitigate risks throughout the project lifecycle, proactively addressing issues as they arise.
- Quality Assurance: Implement quality control processes to ensure deliverables meet or exceed expectations and comply with industry standards.
- Project Documentation: Maintain comprehensive documentation of project requirements, plans, schedules, and post-project analyses.
- Customer Engagement: Act as the primary point of contact for clients, ensuring satisfaction, managing expectations, and aligning deliverables to business needs.
- Continuous Improvement: Capture lessons learned and implement process improvements for future project success.
Qualifications & Experience
- Bachelor's or higher degree in a related technical field (e.g., Computer Science) or equivalent work experience in project and program management, and customer delivery projects/programs.
- 8+ years of experience as a Project Manager in software, networking, web, or mobility environments.
- Proven business operations management experience.
- Demonstrated on-time delivery of complex programs.
- Experience working in client-facing roles and collaborating cross-functionally with internal and external stakeholders.
- Strong understanding of software development processes and Agile project management methodologies.
- Hands-on experience with reporting and program management tools (e.g., Jira/Confluence, Tableau, Trello, Microsoft SharePoint, Word, Excel, PowerPoint, Monday.com).
- Ability to navigate rapid changes and ambiguity, applying critical thinking to function effectively in uncertain circumstances.
- Excellent communication, presentation, interpersonal, and relationship-building skills.
- Track record of building and motivating collaborative, productive teams, including remote team members.
- Ability to establish credibility and rapport with senior executives, technical, and non-technical stakeholders.
- Able to work under tight deadlines and adapt to changing business and technical conditions.
Billing Operations Manager in Ottawa employer: Galent
Galent is an exceptional employer located in the vibrant city of Toronto, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including access to cutting-edge technologies and professional development programs, all while working on impactful projects in the big data space. With a commitment to data governance and security, Galent ensures a meaningful and rewarding experience for its team members.
