Operations Supervisor – Richmond, BC
We are seeking Operations Supervisors to join a large airline catering and food service facility. This role oversees a team of approximately 20-30 employees across transportation, customer service, and airside operations, ensuring airline catering services are delivered safely, accurately, and on schedule.
Schedule
Shift rotation occurs approximately every 2 months, and shifts including weekends will be part of the rotation.
9:00 AM – 5:00 PM
5:00 PM – 1:00 AM
Compensation
- $60,000 – $67,000 base salary
- 7.5% annual bonus
- 3 weeks’ paid vacation
- Health & Dental benefits
- 5% RRSP matching after 1 year
- Free parking
Responsibilities
- Lead, coach, train, schedule and supervise a team of 20-30 employees (drivers, helps, gallery equipment team, customer service) in a unionized environment.
- Manage daily operations while maintaining productivity, quality, and safety standards.
- Monitor aircraft loading and off-loading activities to ensure accuracy and on-time performance.
- Ensure airline catering deliveries meet customer requirements and operational deadlines.
- Develop and implement training programs for operational staff.
- Review processes and identify opportunities to improve efficiency and service levels.
- Manage workforce scheduling based on daily flight schedules and operational requirements.
- Adjust staffing levels and assignments throughout the day to support changing flight activity.
- Coordinate aircraft changes, meal increases, delays, and other operational disruptions.
- Conduct internal audits to ensure compliance with company procedures and policies.
- Maintain operational records and reporting documentation.
- Drive productivity while supporting labor cost management initiatives.
- Conduct safety audits, accident investigations, and corrective action plans.
- Ensure compliance with ramp safety, airport security, and workplace safety standards.
- Coach employees, manage performance issues, and administer progressive discipline when required.
- Foster a positive, customer-focused culture while maintaining high service standards.
Requirements
- 3-5 years of operations leadership experience in a unionized environment.
- A background in transportation, logistics, distribution, food production, manufacturing, or airline operations would be highly valued.
- Ability to obtain and maintain RAIC & DA security clearances.
- Proven experience supervising and motivating hourly employees.
- Valid Class 5 Driver's License.
- Strong communication and customer service skills.
- Experience managing employee performance, coaching, and disciplinary processes.
- Strong organizational and problem-solving abilities.
- Comfortable managing multiple priorities in a fast-paced operational environment.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Lean / Six Sigma experience.
- Airport or airline industry experience.
- Experience managing large transportation or distribution teams.
- Process improvement background.
- Strong understanding of workplace safety and compliance programs.
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Operations Supervisor | Richmond employer: Fuze HR Solutions
Our client is a leading environmental consulting firm in Vancouver, recognized for its commitment to employee well-being and professional growth. With a collaborative work culture, competitive benefits, and clear pathways for advancement, this company offers a unique opportunity for Project Engineers and Project Managers to engage in diverse and challenging projects while mentoring junior staff. Join a team that values innovation and excellence, and be part of an award-winning workplace dedicated to making a positive impact in the community.
