Branch Supervisor in Saint John

The client is looking for a Branch Supervisor for its Saint John branch — the company's newest and smallest location, open for approximately 5–6 years. The Branch Supervisor acts as a key liaison between branch staff, customers, and head office, with responsibility for day-to-day operations and supporting the outside sales team in achieving branch goals. This is a hands-on, on-site leadership role. Success is measured by operational excellence — not personal sales.

Key Responsibilities

• Branch Operations (~60%)
  • Monitor and manage daily branch operations to ensure efficient customer service and a high level of customer satisfaction and retention.
  • Provide direct oversight and support to counter and warehouse staff, ensuring smooth daily operations.
  • Handle higher-maintenance and higher-volume customer accounts directly.
  • Ensure quoted products are maintained at a healthy gross profit margin and that product flow is timely and efficient.
  • Maintain operational compliance, including closing out open orders and managing bank deposits.
• Sales Support (~40%)
  • Develop a branch sales budget in collaboration with the New Brunswick sales team.
  • Collaborate with the outside sales team to drive achievement of branch sales goals; periodically participate in sales calls.
  • Support execution of the branch sales plan.
• People Management
  • Manage and provide frequent, constructive feedback to inside sales, technical sales, and warehouse staff — both formally through the performance management process and informally.
  • Foster a supportive team environment; absorb operational pressure rather than passing stress down to the team.
• General
  • Perform additional tasks and complete projects as assigned by head office management.

Ideal Candidate Profile

• Comfortable in a laid-back, non-corporate culture while remaining driven and accountable.
• Able to manage high-pressure situations calmly, without transferring stress to the team.
• Commercial parts wholesale industry background preferred; candidates with field/install or contractor experience also considered.
• Strong customer service and interpersonal skills; comfortable handling escalated or high-volume accounts.
• Proven ability to lead and develop a small team.

Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates.

As an equal opportunity employer, we are committed to accommodating every candidate and encourage those who identify as a member of a visible minority group, or a person with a disability and requiring specific accommodations, to apply. For all questions, comments and feedback on our diversity and inclusion programs and policies or to request information relating to accommodation measures, please contact your local Fuze HR Solutions branch. We look forward to working with you.