Guest Service Supervisor in Sault Ste. Marie

Name of the company - Fairfield Inn & Suites, Sault Ste. Marie

Wages - 22.00hourly/35 hours per week

Position type - Full Time & Permanent

Work Location - Sault Ste. Marie

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Provide general information about points of interest in the area
• Clerical duties (i.e. faxing, filing, photocopying)
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Process group arrivals and departures
• Provide customer service
• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Process guests' departures, calculate charges and receive payments
• Provide information on hotel facilities and services