Senior Technical Writer in Calgary

About Fullscript
We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea: make it easier for practitioners to access the products they trust so they can deliver better care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care.

The Opportunity
The Senior Technical Writer owns documentation for one or more product areas of the Fullscript platform and partners on the content strategy behind how the Support Center as a whole is structured. Expect a mix of mature documentation to maintain and refine, and newer product surfaces where you decide what should exist at all. This role reports to the Manager, Support Documentation, and is a primary partner on content strategy.

What you’ll do:

• Documentation ownership: Own the content lifecycle for your product areas, from planning and drafting through maintenance and retirement, across every audience those areas touch.
• Document complex platform behavior, including integrations, identity and permissions, and net-new features with no existing content model to build on.
• Use AI-assisted authoring to draft, summarize, and audit, then validate the output against the product before it publishes.

Information architecture and content strategy:

• Partner with the Manager, Support Documentation, to design and evolve the information architecture of the Support Center: taxonomy, content types, navigation, and the metadata schema underneath them.
• Identify when a new feature makes existing documentation inconsistent or redundant, and lead the consolidation rather than layering new content on top.
• Monitor documentation effectiveness through self-service resolution, search performance, feature adoption, and support contact volume on documented topics.

Release scoping and cross-functional collaboration:

• Gather and validate technical information ahead of a release, partnering with Product Management, Product Marketing, Engineering, and subject matter experts (SMEs).
• Work with support managers and frontline agents to find where customers get stuck, and use what they see to decide what gets documented and at what depth.
• Produce an impact assessment for each release: which existing content becomes inaccurate, which audiences are affected, and who owns each open question.

Standards, quality, and governance:

• Model and enforce the style guide, editorial policy, and content quality standard, and keep them current as the platform changes.
• Maintain consistent terminology across the Support Center: a controlled vocabulary of approved terms, the variants to avoid, and definitions SMEs have signed off on.

Peer review and mentorship:

• Provide peer review and mentorship on craft, and be the editorial resource other writers come to.
• Bring other writers into release scoping and walk them through how you got to the impact assessment.

What you bring to the table:

• 5+ years writing technical or support documentation for SaaS platforms or complex software environments.
• Strong writing skills, with the ability to turn complex technical behavior into accurate, scannable documentation.
• Experience with content modeling and single-sourcing.
• Proficiency in a modern content management system.
• Comfort with AI-assisted authoring.

Bonus if you have:

• Healthcare, clinical, or other regulated software documentation experience.
• Experience with knowledge management practices.
• Experience improving how content gets found.

What we can offer you:

• Remote-first flexibility to work where you work best.
• Flexible PTO and competitive pay.
• Premium benefits package with customizable coverage.
• Continuous learning opportunities to grow your skills and career.

Compensation range: The salary range for this role is between $75,000 and $90,000 (CAD). Final compensation depends on experience, skills, and location.

Why Fullscript: Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better.

What to Know Before You Apply: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. Fullscript is an equal opportunity employer committed to creating an inclusive workplace.