Drive IT solutions as the IT Services Lead at FTAI Aviation in Montreal, overseeing technology support and vendor collaboration. This key role combines technical expertise with strategic service delivery.
The Technology Service Delivery Lead is responsible for managing the IT support operations at FTAI's Montreal site, ensuring high-quality service through hands-on involvement and effective contractor management. You will act as an escalation point while fostering strong relationships with site staff and supporting global initiatives. Proficiency in both technological and interpersonal skills is critical for success.
Key Responsibilities:
- Manage day-to-day IT support for the site's operations
- Provide direct hands-on support for end-user technologies
- Direct contractor activities and ensure adherence to SLAs
- Resolve incidents and foster continuous service improvement
- Implement training initiatives to support technology adoption
Requirements:
- Bachelor's degree in IT-related field required
- 7+ years of relevant IT support experience
- Proven experience with Microsoft 365 and endpoint management
- Strong communication skills in English and French
- Familiarity with ITSM processes needed
Lead technology support at FTAI Aviation, enhancing user experiences through your expertise.
FTAI Aviation IT Services Lead in Montréal employer: FTAI Aviation Ltd.
FTAI Aviation Ltd. is an exceptional employer located in Montreal, Quebec, offering a dynamic work environment for Propulsion Engineers. With competitive compensation, comprehensive benefits from day one, and a strong commitment to employee wellness and growth, FTAI fosters a culture of collaboration and innovation. The evening shift schedule provides flexibility and the opportunity for long weekends, making it an ideal workplace for those seeking a rewarding career in the aviation industry.
