Frontsteps in Denver, CO is seeking a Tier 3 Technical Support Specialist to own the most complex customer issues and drive diagnostics, queue management, and root cause analysis. This role is the final escalation before Engineering and requires strong SQL, API debugging, and CRM tooling experience.
You will mentor Tier 1–2 teams, document bugs, create knowledge content, and help shape AI-assisted workflows that speed up research, documentation, and reporting.
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